Terms & Conditions

Terms & Conditions

  1. About Us

This website, katiaandbony.ae, is operated by Memorandum of Association lists Contract Number 18073690, 
MOL number 2/1/1310444 , trading as Katia & Bony (“we”, “us”, or “our”).

Company details:

Trade License number: Memorandum of Association lists Contract Number 18073690, 
MOL number 2/1/1310444 

Registered business address: Office A-07, COURT - 1601, Business Bay, Dubai, UAE (Plot Number: 188-0, Makani No: 24515 86539) 

 Telephone: 00971-505143592

Email: info@katiaandbony.ae

 

The company identified above is the seller responsible for purchases made through this website.

  1. Acceptance of These Terms

These Terms & Conditions apply to your use of this website and purchases made through it. Please read them before placing an order.

  1. Products and Availability

Products are subject to availability. We aim to provide accurate descriptions, images, prices, and size information. Product colours may appear differently depending on your screen and display settings.

If we discover a material error affecting your order, we will contact you to explain the issue and provide available options, including cancellation and a refund where applicable.

  1. Prices and Payments

The applicable currency, product prices, taxes, and delivery charges are displayed during the shopping and checkout process. Please review the final order total before submitting payment.

Available payment methods are shown at checkout. You must be authorised to use the payment method provided.

Price changes will not affect orders we have already accepted.

  1. Orders

You are responsible for providing accurate contact, delivery, and payment information.

An order acknowledgement confirms that we have received your order. Acceptance takes place when we send confirmation that your order has been dispatched.

If we cannot fulfil your order because of stock availability, payment issues, or another valid reason, we will notify you. Any payment collected for items we cannot supply will be refunded.

  1. Shipping and Delivery

Delivery destinations, charges, and estimated timeframes are provided at checkout or in our Shipping Policy.

If your delivery is delayed or your parcel is missing, please contact us using the details above so we can investigate and arrange an appropriate resolution.

  1. Cancellations, Returns, and Refunds

Please refer to our Return & Refund Policy for return eligibility, applicable timeframes, exclusions, and instructions.

To request cancellation, contact us as soon as possible. If your order has already been dispatched, the return process may apply.

If an item arrives damaged, faulty, or incorrect, please contact us with your order number and details of the issue. Nothing in these Terms or our store policies limits any mandatory consumer rights available under applicable law.

  1. Promotions

Promotional offers and discount codes are subject to the conditions communicated with each offer, including validity dates and product exclusions. Any restrictions on combining discounts will be stated in the offer terms.

  1. Website Use and Intellectual Property

You must not use this website for unlawful activities, fraudulent transactions, or attempts to interfere with its security or operation.

Website content, including trademarks, logos, images, text, and designs, belongs to its respective owners or licensors. Use beyond personal shopping and browsing requires permission from the relevant rights holder, unless permitted by law.

  1. Privacy

Please review our Privacy Policy for information about how personal information is collected, used, and protected when you visit this website or place an order.

  1. Liability and Consumer Rights

We remain responsible for our obligations under applicable law. Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, or removes your mandatory consumer rights.

  1. Changes to These Terms

We may update these Terms by publishing a revised version on this page. The updated date will appear above. The version in effect when you place an order will apply to that order.

  1. Contact and Complaints

For questions about these Terms, orders, or complaints, please contact:

Trade License number: Memorandum of Association lists Contract Number 18073690, 
MOL number 2/1/1310444 

Registered business address: Office A-07, COURT - 1601, Business Bay, Dubai, UAE (Plot Number: 188-0, Makani No: 24515 86539) 

 Telephone: 00971-505143592

Email: info@katiaandbony.ae

Please include your order number, where applicable, so we can assist you.